Biblioteca Virtual en Salud Enfermería

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    Resultados: 2

    Client satisfaction from the perspective of responsiveness: strategy for analysis of universal systems?

    Mishima, Silvana Martins; Campos, Ana Carolina; Matumoto, Silvia; Fortuna, Cinira Magali.
    Rev. latinoam. enferm. (Online); 24 (), 2016
    Objective: to analyze patient satisfaction in a Family Health Unit (FHU) of a municipality in the interior of São Paulo, Brazil, from the perspective of responsiveness. Method: this was a qualitative study with 41 patients of families who used the FHU at least once in the last six months. A semi-structu...
    Brasil, Comunicación, Salud de la Familia/normas, Necesidades y Demandas de Servicios de Salud/normas, Satisfacción del Paciente, Investigación Cualitativa, Calidad de la Atención de Salud/normas
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    Assistance in family health from the perspective of users

    Mishima, Silvana Martins; Pereira, Flavia Helena; Matumoto, Silvia; Fortuna, Cinira Magali; Pereira, Maria José Bistafa; Campos, Ana Carolina; Paula, Vanessa Garcia de; Domingos, Maria Márcia Leite Nogueira.
    Rev. latinoam. enferm; 18 (3), 2010
    This descriptive exploratory study analyzed user satisfaction with the care received at a Family Health Unit in Ribeirão Preto, Brazil. In total, 40 users from families registered in the FHU were selected, using key informants and the snowball sampling technique, and interviewed. Thematic content analys...
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